Privacy Policy

1. Introduction

LogicOne AI ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered sales communication platform and related services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, company name, job title, and password when you create an account.
• Payment Information: Credit card details, billing address, and other payment information processed through our third-party payment processor (Stripe).
• Contact Lists: Names, phone numbers, email addresses, and other contact information you upload for use with our Services.
• Communications: Information contained in your communications with us, including support requests and feedback.
• AI Agent Configuration: Scripts, prompts, voice settings, and other configuration data for your AI agents.

2.2 Information Collected Automatically

• Call Recordings: Audio recordings of calls made through our platform, subject to applicable consent requirements.
• Call Metadata: Call duration, timestamps, phone numbers, call outcomes, and disposition data.
• Usage Data: Information about how you interact with our Services, including features used, pages visited, and actions taken.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Cookies and Tracking: Data collected through cookies, web beacons, and similar technologies.

2.3 Information from Third Parties

• CRM Integrations: Contact and account data synced from connected CRM systems (HubSpot, Salesforce, etc.).
• Calendar Integrations: Calendar availability data from connected Google or Outlook calendars.
• Authentication Providers: Information from Google or other OAuth providers if you use social sign-in.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process your transactions and send related information
• Enable AI voice agents to conduct calls on your behalf
• Analyze calls and provide performance insights
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and support requests
• Detect, prevent, and address technical issues, fraud, and abuse
• Comply with legal obligations and enforce our terms
• Train and improve our AI models (using anonymized and aggregated data only)

4. How We Share Your Information

We may share your information with:

4.1 Service Providers

Third-party vendors who perform services on our behalf, including:

• Twilio: Telecommunications and voice services
• Google Cloud: AI/ML services and infrastructure
• Stripe: Payment processing
• Clerk: Authentication services
• Vercel: Hosting and infrastructure
• Supabase: Database services

4.2 Legal Requirements

We may disclose your information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.3 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred as part of that transaction.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide Services. We may retain certain information as required by law or for legitimate business purposes, including:

• Call recordings: Retained according to your account settings, with a default of 90 days
• Account information: Retained until account deletion plus 30 days
• Billing records: Retained for 7 years for tax and legal compliance
• Anonymized analytics data: May be retained indefinitely

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee security training and background checks
• Incident response and breach notification procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

7. Your Rights and Choices

7.1 Account Information

You may update, correct, or delete your account information at any time through your account settings or by contacting us.

7.2 Data Export

You may request a copy of your data in a portable format by contacting our support team.

7.3 Data Deletion

You may request deletion of your account and associated data. Some information may be retained as required by law or for legitimate business purposes.

7.4 Marketing Communications

You may opt out of marketing emails by clicking the unsubscribe link in any marketing message or updating your notification preferences.

7.5 California Residents (CCPA)

California residents have additional rights under the CCPA, including the right to know what personal information we collect, the right to delete, and the right to opt-out of sales. We do not sell personal information. To exercise your rights, contact us at privacy@logicone.ai.

7.6 European Residents (GDPR)

European residents have rights under GDPR including access, rectification, erasure, restriction, portability, and objection. Our legal bases for processing include contract performance, legitimate interests, and consent. To exercise your rights, contact us at privacy@logicone.ai.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information and improve our Services. Types of cookies we use include:

• Essential Cookies: Required for the Services to function properly
• Analytics Cookies: Help us understand how users interact with our Services
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Services.

9. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: